What Tenants Can Expect

What Tenants Can Expect

Eligibility & Move-On Assessment

  • You will be assessed for readiness (renting skills, budgeting, stability)

  • OYH and Hampstead Estate jointly determine suitability

Matching & Property Allocation

  • We help match tenants to suitable properties (size, location)

  • Leasing and tenancy paperwork handled by Hampstead Estate

Move-In & Onboarding

  • A handover meeting to show you the property, appliances, and essential information

  • You’ll receive a tenancy pack (rules, contact numbers, repair process)

Ongoing Support & Check-Ins

  • Regular check-ins from OYH to offer advice or help resolve issues

  • Support with budgeting, maintaining the property, resolving neighbours’ issues, etc.

Tenancy Stability & Progression

  • Aim: maintain the tenancy long-term

  • If successful, you gain confidence, skills, and improved chances of future private renting