Responsibilities & Expectations

Responsibilities & Expectations

Tenant’s Responsibilities

  • Pay rent and bills on time

  • Keep the home in good condition

  • Report repairs appropriately to Hampstead Estate

  • Abide by tenancy terms (noise, pets, neighbours)

  • Engage with OYH support services

OYH & Hampstead Estate’s Commitments

  • Prompt responses to repair requests

  • Transparent communication

  • Support and guidance for tenancy sustainability

  • Fair treatment and respect